Shift Leader: Customer Experience & Operations

FiveStar

Shepherdsville (KY)

On-site

USD 28,000 - 36,000

Full time

8 days ago

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Job summary

FiveStar in Shepherdsville, KY seeks a Shift Leader to partner with store management and learn overall store operations on assigned shifts, including Customer Service, Food Service, and marketing. You will help train and direct the customer service representatives as required by company policies and procedures.

The role supports inventory control, equipment upkeep, safety guidelines, and merchandising, while promoting a friendly FiveStar experience.

Qualifications

Must be at least 18 years old.
Professional appearance and a positive attitude are required.
Team player, customer focused, honest, hardworking, and excellent attendance are essential.
Basic computer skills are required.

Responsibilities

Proficient in all customer service representative job responsibilities.
Promotes the FiveStar treatment (friendly atmosphere, customer’s needs met, suggestive selling).
Partners with FiveStar team to provide customers with service as outlined by the company’s policies and procedures.
Assists in timely and thorough training of customer service representatives.
Assists in educating store team on policies and communications.
Assist store management team in ensuring inventory control methods are in place, equipment is in good condition, and safety and robbery prevention guidelines are in place.
Partners with store management team to assure quality food operation.
Follows-up with store employees on communications, up to and including emails, weekly and monthly specials, companywide programs.
Responsible for Merchandising up to and including evaluating displays, pricing, promotional signage.
Educate store employees.