Shift Leader: Coffee Team & Guest Experience

Coffee & Bagel Brands; De Pere (WI); On-site; USD 18,000 - 23,000; Full time

Job summary

Caribou Coffee in De Pere, Wisconsin is seeking a Shift Leader to oversee daily store operations in partnership with the General Manager or Assistant General Manager. You will lead shifts, focus on team engagement and guest satisfaction, and ensure SOPs are followed for consistent results.

The role requires at least 1 year of leadership experience in foodservice or retail, 18+ years old, and the ability to work mornings/evenings/weekends. Apply to join the herd.

Qualifications

• 1+ year of leadership, restaurant, retail or customer service experience.
• Must be at least 18 years old and able to work varied shifts including mornings/evenings/weekends.
• Demonstrates friendly, guest‑centric service and team mentorship.

Responsibilities

• Lead shifts with focus on team engagement and guest satisfaction.
• Coach and train Team Members on SOPs, product knowledge, and promotions.
• Ensure store looks and operates to the brand standards and daily goals.
• Manage inventory, store product orders, and bank deposits as assigned.
• Communicate effectively on the floor and delegate tasks across shifts.

Skills

Leadership

Customer service

Communication

Team training

Coaching

Education

High school diploma or GED

Tools

POS system

Job description

Caribou Coffee in De Pere, Wisconsin is seeking a Shift Leader to oversee daily store operations in partnership with the General Manager or Assistant General Manager. You will lead shifts, focus on team engagement and guest satisfaction, and ensure SOPs are followed for consistent results.

The role requires at least 1 year of leadership experience in foodservice or retail, 18+ years old, and the ability to work mornings/evenings/weekends. Apply to join the herd.