Shift Leader: Coaching, Ops & Guest Service

Dunkin' | ZSC Enterprises; Redan (GA); On-site; USD 30,000 - 38,000; Full time

Job summary

Dunkin' | ZSC Enterprises in Redan, GA is seeking a Shift Leader who works 5am-1pm or 1pm-9pm to coach restaurant team members, uphold brand standards, and deliver great guest service during each shift.

You will assign tasks, monitor shift deployment, manage cash over/short, support training, ensure food safety, supervise inventory, and communicate priorities to the team and the next Shift Leader to maintain smooth operations.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans for shifts to ensure positions are adequately supported.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach restaurant team members to do the same.
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.
• Monitor employee attendance, punctuality, and adherence to company policies.

Skills

Leadership

Guest service

Communication

Team coaching

Job description

Dunkin' | ZSC Enterprises in Redan, GA is seeking a Shift Leader who works 5am-1pm or 1pm-9pm to coach restaurant team members, uphold brand standards, and deliver great guest service during each shift.

You will assign tasks, monitor shift deployment, manage cash over/short, support training, ensure food safety, supervise inventory, and communicate priorities to the team and the next Shift Leader to maintain smooth operations.