Shift Leader: Coach Service & Team Excellence

churchs; Birmingham (AL); On-site; USD 16,531,000 - 22,042,000; Full time

Job summary

Church’s Chicken in Birmingham, AL seeks a Shift Leader to coach and develop Team Members, ensuring outstanding customer experience and adherence to policies. The role emphasizes leading by example, maintaining service quality, and upholding food safety standards.

You will supervise daily operations, monitor cash handling, and ensure proper opening/closing procedures while promoting a positive work environment and customer satisfaction.

Qualifications

• Must be at least 18 years old.
• A high school diploma or GED is highly recommended.
• ServSafe® food safety training is highly recommended.

Responsibilities

• Monitors prompt, friendly, and courteous customer service.
• Ensures menu items are prepared and served to standard procedures.
• Supervises team members to carry out assigned tasks.
• Aids team members to prepare quality products and maintain cleanliness.
• Demonstrates proper procedures for team follow-through.
• Enforces safety and security policies and procedures.
• Performs opening and closing duties per Shift Awareness Checklists.

Skills

Weekly Sales Report

Cash handling procedures

POS system operations

Security procedures

Driver’s license

Shift Leader certification program

Education

High school diploma or GED

ServSafe food safety training

Job description

Church’s Chicken in Birmingham, AL seeks a Shift Leader to coach and develop Team Members, ensuring outstanding customer experience and adherence to policies. The role emphasizes leading by example, maintaining service quality, and upholding food safety standards.

You will supervise daily operations, monitor cash handling, and ensure proper opening/closing procedures while promoting a positive work environment and customer satisfaction.