Shift Lead & Team Coach — Elevate Customer Experience

churchs; Alabama; On-site; USD 17,000 - 22,000; Full time

Job summary

Church's Chicken in Alabama is seeking a Shift Leader to guide Team Members on shift, coach, train and ensure an outstanding customer experience in every service. You will ensure compliance with Cajun Operating Company policies and procedures as set forth by the company.

Responsibilities include monitoring service quality, ensuring proper food preparation and adherence to cash handling procedures, and leading by example on shift opening/closing tasks.

Qualifications

• Must be at least 18 years old.
• A high school diploma or G.E.D. is highly recommended.
• ServSafe® food safety training is highly recommended.

Responsibilities

• Monitors and ensures prompt, friendly, and courteous customer service.
• Monitors and ensures all Church’s menu products are prepared and served according to standard procedures.
• Ensures that prepared job assignments and activities are carried out by Team Members.
• Assists Team Members as necessary to prepare quality products, provide service, and maintain a clean restaurant.
• Demonstrates proper procedures for Team Members to follow.
• Ensures that safety and security policies and procedures are enforced.
• Monitors and performs opening and closing duties as required on the Shift Awareness Checklists.
• Follows and ensures the use of proper product procedures for preparation of all menu items.
• Follows procedures for receiving, handling, and storage of food products. Follows proper rotation and icing procedures.
• Maintains professional and ethical leadership behaviors at all times.
• Ensures on-time attendance by each employee for shift.
• Performs other duties as assigned.

Skills

Team leadership

Customer service

Attention to detail

Safety compliance

Education

High school diploma or GED

ServSafe food safety training (preferred)

Tools

POS system

Job description

Church's Chicken in Alabama is seeking a Shift Leader to guide Team Members on shift, coach, train and ensure an outstanding customer experience in every service. You will ensure compliance with Cajun Operating Company policies and procedures as set forth by the company.

Responsibilities include monitoring service quality, ensuring proper food preparation and adherence to cash handling procedures, and leading by example on shift opening/closing tasks.