Shift Leader — Café Operations & Guest Experience Coach

Dunkin' Donuts; Yorba Linda (CA); On-site; USD 52,000 - 64,000; Full time

Job summary

Dunkin Donuts, a franchisee in Yorba Linda, California, seeks a Shift Leader to coach Crew Members, uphold brand standards, and deliver a friendly guest experience. You will set shift goals, assign tasks, and motivate the team while ensuring safety and sanitation compliance.

Ideal candidates have cafe or quick-service experience, a passion for results, and a collaborative mindset to help the team thrive under pressure and deliver consistent quality and service.

Qualifications

• Coaching Crew Members to execute operational Brand standards.
• Experience in cafe or quick service preferred.
• Ability to meet safety and sanitation standards.
• Team oriented with guest-focused approach.

Responsibilities

• Provide excellent guest satisfaction, service speed, and product quality.
• Coach Crew Members throughout the shift to execute standards.
• Set goals, provide job assignments, and motivate others.
• Celebrate successes and provide timely feedback.

Skills

Coaching Crew Members

Guest satisfaction

Service speed

Product quality

Job description

Dunkin Donuts, a franchisee in Yorba Linda, California, seeks a Shift Leader to coach Crew Members, uphold brand standards, and deliver a friendly guest experience. You will set shift goals, assign tasks, and motivate the team while ensuring safety and sanitation compliance.

Ideal candidates have cafe or quick-service experience, a passion for results, and a collaborative mindset to help the team thrive under pressure and deliver consistent quality and service.