Shift Leader: Bakery & Guest Experience Champion

FRONT RANGE HOLDINGS; Atlanta (GA); On-site; USD 28,000 - 42,000; Full time

Job summary

Great American Cookies in Atlanta, GA is seeking a Shift Leader to support day-to-day operations on the shift, lead staff, and ensure guest satisfaction. You will work under the Store Manager and Assistant Manager to maintain standards, handle opening/closing, and provide friendly, efficient service.

The role requires 1–2 years in retail/food service management, customer service, and cake decorating, with strong communication and teamwork skills. 18+ and available for varied shifts.

Qualifications

• 1–2 years of retail and/or food service management.
• 1–2 years of customer service experience.
• 1–2 years of cake decorating experience.
• Excellent customer service skills.
• Good verbal communication skills.
• Ability to multi-task.
• Attention to detail.
• Team player.
• Must be 18+ years of age.

Responsibilities

• Oversee daily shift operations including opening and closing the store.
• Serve guests and create an exciting experience.
• Operate a register and ensure accountability of money.
• Decorate cookies and cakes with templates.
• Ensure cleanliness of the store and preparation areas.
• Adhere to Great American Cookie standards.
• Meet store operations and customer service objectives.
• Oversee cash handling procedures including deposits.
• Prepare ingredients for baking and decorating.

Skills

Customer service

Verbal communication

Team player

Multi-tasking

Tools

POS software

Job description

Great American Cookies in Atlanta, GA is seeking a Shift Leader to support day-to-day operations on the shift, lead staff, and ensure guest satisfaction. You will work under the Store Manager and Assistant Manager to maintain standards, handle opening/closing, and provide friendly, efficient service.

The role requires 1–2 years in retail/food service management, customer service, and cake decorating, with strong communication and teamwork skills. 18+ and available for varied shifts.