Shift Lead

FRONT RANGE HOLDINGS; Atlanta (GA); On-site; USD 28,000 - 42,000; Full time

Job summary

Great American Cookies in Atlanta, GA is seeking a Shift Leader to support day-to-day operations on the shift, lead staff, and ensure guest satisfaction. You will work under the Store Manager and Assistant Manager to maintain standards, handle opening/closing, and provide friendly, efficient service.

The role requires 1–2 years in retail/food service management, customer service, and cake decorating, with strong communication and teamwork skills. 18+ and available for varied shifts.

Qualifications

• 1–2 years of retail and/or food service management.
• 1–2 years of customer service experience.
• 1–2 years of cake decorating experience.
• Excellent customer service skills.
• Good verbal communication skills.
• Ability to multi-task.
• Attention to detail.
• Team player.
• Must be 18+ years of age.

Responsibilities

• Oversee daily shift operations including opening and closing the store.
• Serve guests and create an exciting experience.
• Operate a register and ensure accountability of money.
• Decorate cookies and cakes with templates.
• Ensure cleanliness of the store and preparation areas.
• Adhere to Great American Cookie standards.
• Meet store operations and customer service objectives.
• Oversee cash handling procedures including deposits.
• Prepare ingredients for baking and decorating.

Skills

Customer service

Verbal communication

Team player

Multi-tasking

Tools

POS software

Job description

Job Details

Job Location: Atlanta, GA 30339

Position Type: Full-Time/Part-Time

Job Profile: Shift Leader

Location: Operations

Reports To

Store Manager/Assistant Manager

Position Purpose

At Great American Cookies, the Shift Leader is an integral part of the day-to-day operations of their shift. The associate is tasked with leading the staff as well as creating a positive experience for every guest that will keep them coming back time and time again. The shift leader works under the supervision of the Store Manager and Assistant Manager to ensure the daily shift is running smoothly in accordance with the company's needs.

Dimensions

This position reports to the Store Manager in a particular operating location and is responsible for ensuring all products are prepared and restocked as needed based on the demand of the business. Additionally, they are responsible for maximizing sales growth on their shift by delivering exceptional customer service consistent with the culture of The Cookie Place, Inc.

Primary Accountabilities

In addition to following The Cookie Place, Inc.'s policies and procedures, principle accountabilities are, but are not limited to:

Shift Management

• Oversee all aspects of daily operations including opening and closing the store.
• Serve guests and create an exciting experience.
• Operate a register and ensure accountability of money.
• Decorate cookies and cakes with a wide variety of templates.
• Ensure cleanliness of the store and all preparation areas.
• Adhere to all Great American Cookie standards.
• Responsible for meeting store operations and customer service objectives based on The Cookie Place, Inc. standards.
• Oversee all cash handling procedures in the store including making deposits.
• Prepare ingredients for baking and decorating.
• Operate an oven and bake ingredients within standard constraints.
• Ensures that all Company policies and procedures are followed.

Other

• Perform other duties as required by their manager.

Position Specifications

• 1-2 years of retail and/or food service management.
• 1-2 years of customer service.
• 1-2 years of cake decorating.
• Excellent customer service skills.
• Good verbal communication.
• Ability to multi-task.
• Attention to detail.
• Must be a team player.
• Must be 18+ years of age.