Shift Leader — Bakery & Guest Experience

Front Range Holdings; Dunwoody (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

The Cookie Place, Inc. in Dunwoody, GA is seeking a Shift Leader to guide daily operations and deliver a positive guest experience on the shift. Under supervision, you will lead staff, manage opening/closing, decorate cakes, and handle cash while upholding standards.

Ideal candidates bring 1–2 years in retail/food service management and strong customer service skills. This role emphasizes teamwork, communication, and attention to detail in a fast-paced bakery setting.

Qualifications

• 1–2 years of retail and/or food service management.
• 1–2 years of customer service.
• 1–2 years of cake decorating.
• Excellent customer service skills.
• Good verbal communication.
• Ability to multi-task.
• Attention to detail.
• Must be a team player.
• Must be 18+ years of age.

Responsibilities

• Oversee all aspects of daily operations including opening and closing the store.
• Serve guests and create an exciting experience.
• Operate a register and ensure accountability of money.
• Decorate cookies and cakes with templates.
• Ensure cleanliness of the store and all preparation areas.
• Adhere to all Great American Cookie standards.
• Responsible for meeting store operations and customer service objectives based on The Cookie Place, Inc. standards.
• Oversee all cash handling procedures in the store including making deposits.
• Prepare ingredients for baking and decorating.
• Operate an oven and bake ingredients within standard constraints.
• Ensures that all Company policies and procedures are followed.
• Perform other duties as required by their manager.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Team player

18+ years old

Job description

The Cookie Place, Inc. in Dunwoody, GA is seeking a Shift Leader to guide daily operations and deliver a positive guest experience on the shift. Under supervision, you will lead staff, manage opening/closing, decorate cakes, and handle cash while upholding standards.

Ideal candidates bring 1–2 years in retail/food service management and strong customer service skills. This role emphasizes teamwork, communication, and attention to detail in a fast-paced bakery setting.