Shift Leader - Customer Service & Cake Decorating

Front Range Holdings; Augusta (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

Great American Cookies in Augusta, GA is seeking a Shift Leader to manage daily store operations, supervise staff, serve guests, and ensure a positive experience that keeps customers coming back. You will handle cash, bake and decorate cookies, maintain cleanliness, and meet sales and service objectives while following company standards.

Must be 18+, with 1–2 years in retail/food service management. This role offers a hands-on environment with opportunities to develop leadership and customer

Qualifications

• 1-2 years of retail and/or food service management.
• 1-2 years of customer service.
• 1-2 years of cake decorating.
• Excellent customer service skills.
• Good verbal communication.
• Ability to multi-task.
• Attention to detail.
• Must be a team player.
• Must be 18+ years of age.

Responsibilities

• Oversee all aspects of daily operations including opening and closing the store.
• Serve guests and create an exciting experience.
• Operate a register and ensure accountability of money.
• Decorate cookies and cakes with a wide variety of templates.
• Ensure cleanliness of the store and all preparation areas.
• Adhere to all Great American Cookie standards.
• Responsible for meeting store operations and customer service objectives based on The Cookie Place, Inc. standards.
• Oversee all cash handling procedures in the store including making deposits.
• Prepare ingredients for baking and decorating.
• Operate an oven and bake ingredients within standard constraints.
• Ensures that all Company policies and procedures are followed.

Skills

Retail management

Customer service

Cake decorating

Verbal communication

Multi-tasking

Attention to detail

Team player

Ages 18+

Job description

Great American Cookies in Augusta, GA is seeking a Shift Leader to manage daily store operations, supervise staff, serve guests, and ensure a positive experience that keeps customers coming back. You will handle cash, bake and decorate cookies, maintain cleanliness, and meet sales and service objectives while following company standards.

Must be 18+, with 1–2 years in retail/food service management. This role offers a hands-on environment with opportunities to develop leadership and customer