Shift Lead — Bakery & Guest Experience

Front Range Holdings; Tallahassee (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Great American Cookies seeks a Shift Leader to guide daily operations and staff, ensuring an outstanding guest experience in our Florida location. You will help manage opening/closing, cash handling, baking prep, and decorating while upholding store standards.

The role emphasizes customer service excellence, team collaboration, effective communication, and multi-tasking in a fast-paced bakery environment. Candidates should be 18+ with prior retail/food-service exposure.

Qualifications

• 1-2 years of retail and/or food service management.
• 1-2 years of customer service.
• 1-2 years of cake decorating.
• Excellent customer service skills.
• Good verbal communication.
• Ability to multi-task.
• Attention to detail.
• Must be a team player.
• Must be 18+ years of age.

Responsibilities

• Shift Management
• Oversee all aspects of daily operations including opening and closing the store.
• Serve guests and create an exciting experience.
• Operate a register and ensure accountability of money.
• Decorate cookies and cakes with a wide variety of templates.
• Ensure cleanliness of the store and all preparation areas.
• Adhere to all Great American Cookie standards.
• Responsible for meeting store operations and customer service objectives based on The Cookie Place, Inc. standards.
• Oversee all cash handling procedures in the store including making deposits.
• Prepare ingredients for baking and decorating.
• Operate an oven and bake ingredients within standard constraints.
• Ensures that all Company policies and procedures are followed.

Skills

Shift management

Cash handling

Cake decorating

Customer service

Team player

Verbal communication

Multi-tasking

Attention to detail

Job description

Great American Cookies seeks a Shift Leader to guide daily operations and staff, ensuring an outstanding guest experience in our Florida location. You will help manage opening/closing, cash handling, baking prep, and decorating while upholding store standards.

The role emphasizes customer service excellence, team collaboration, effective communication, and multi-tasking in a fast-paced bakery environment. Candidates should be 18+ with prior retail/food-service exposure.