Shift Leader: Bake, Lead & Delight Guests

Lever, Inc.; Charlotte (NC); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive hourly pay

Early Wage Access

Flexible scheduling

Employee discount (free cookies)

Job summary

Insomnia Cookies is seeking a Shift Leader to guide daily bakery operations and deliver warm, delicious cookies with top-notch guest service. You’ll manage the Cookie Crew, bake, pack, and ensure smooth shifts while upholding food safety and quality standards.

The role emphasizes teamwork, communication, and leadership with opportunities for growth. Evening, late-night, weekend, and holiday shifts are common, requiring flexibility and a strong guest-first attitude.

Qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment.
• Strong communication, organization, and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Positive attitude with a passion for delivering exceptional guest experiences.
• Must be 18 years of age or older.
• Ability to obtain any required food safety certifications applicable to the location.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.
• Communicate important updates and partner with store leadership to keep the bakery operating at its best.
• Jump in wherever needed to help your team succeed.

Skills

Retail/food service experience

Communication & interpersonal skills

Teamwork & collaboration

Customer service focus

Attention to detail

Age 18+

Food safety certification

Job description

Insomnia Cookies is seeking a Shift Leader to guide daily bakery operations and deliver warm, delicious cookies with top-notch guest service. You’ll manage the Cookie Crew, bake, pack, and ensure smooth shifts while upholding food safety and quality standards.

The role emphasizes teamwork, communication, and leadership with opportunities for growth. Evening, late-night, weekend, and holiday shifts are common, requiring flexibility and a strong guest-first attitude.