Shift Leader - Lead Bakery Ops & Delight Guests

Insomniacookies; Claremont (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Competitive hourly pay

Early Wage Access (get paid the next)

Flexible scheduling

Employee discount (free cookies)

Job summary

Insomnia Cookies is seeking a Shift Leader to head the bakery during each shift, leading the Cookie Crew to bake, package, and deliver warm cookies while ensuring an exceptional guest experience. You will coach teammates, delegate tasks, and keep operations running smoothly in a fast-paced environment.

The role emphasizes maintaining quality, food safety, and speed of service, with opportunities to grow leadership skills within a popular, late-night bakery brand.

Qualifications

• 1+ year experience in retail, restaurant, or hospitality.
• Strong communication and problem-solving skills.
• Ability to thrive in fast-paced, team-oriented environments.
• Positive attitude and guest service passion.
• Must be 18 years or older.

Responsibilities

• Lead bakery operations during the shift and ensure an exceptional guest experience.
• Bake, package, and prepare orders while delivering great guest service.
• Coach and motivate Cookie Crew members, provide direction and feedback.
• Prioritize and delegate tasks to keep operations efficient and meet guest demand.
• Maintain product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.

Skills

Customer service

Communication

Organization

Problem-solving

Teamwork

Age 18+

Job description

Insomnia Cookies is seeking a Shift Leader to head the bakery during each shift, leading the Cookie Crew to bake, package, and deliver warm cookies while ensuring an exceptional guest experience. You will coach teammates, delegate tasks, and keep operations running smoothly in a fast-paced environment.

The role emphasizes maintaining quality, food safety, and speed of service, with opportunities to grow leadership skills within a popular, late-night bakery brand.