Bakery Shift Leader: Lead, Bake & Delight Guests

Insomnia Cookies; Chicago (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Early Wage Access

Flexible scheduling

Employee discount

Job summary

Insomnia Cookies is seeking a Shift Leader to head the bakery during your shift, lead the Cookie Crew, and ensure an exceptional guest experience from baking to service. You will coach teammates, delegate tasks, and uphold food safety and quality standards in a fast-paced environment.

The role involves cash handling and collaboration with store leadership to keep the bakery operating at its best. Evening, late-night, and weekend shifts are typical, with strong emphasis on guest satisfaction and

Qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment.
• Strong communication, organization, and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Positive attitude with a passion for delivering exceptional guest experiences.
• Must be 18 years of age or older.
• Ability to obtain any required food safety certifications applicable to the location.

Responsibilities

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.
• Communicate important updates and partner with store leadership to keep the bakery operating at its best.
• Jump in wherever needed to help your team succeed.

Skills

Customer service

Communication

Teamwork

Problem solving

Attention to detail

Job description

Insomnia Cookies is seeking a Shift Leader to head the bakery during your shift, lead the Cookie Crew, and ensure an exceptional guest experience from baking to service. You will coach teammates, delegate tasks, and uphold food safety and quality standards in a fast-paced environment.

The role involves cash handling and collaboration with store leadership to keep the bakery operating at its best. Evening, late-night, and weekend shifts are typical, with strong emphasis on guest satisfaction and