Shift Leader: Lead a Fast-Paced Bakery & Delight Guests

Insomnia Cookies; Mankato (MN); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive hourly pay

Early Wage Access

Flexible scheduling

Employee discount

Job summary

Insomnia Cookies is seeking a dedicated Shift Leader to guide bakery operations during each shift, ensuring warm cookies and exceptional guest experiences. You will bake, package, and prepare orders while coaching Cookie Crew members and delegating tasks to maintain efficiency and quality.

Ideal candidates bring 1+ year in a customer-focused environment, strong communication, and a collaborative mindset. Evening and late-night availability is common, and food safety certifications may be

Qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment.
• Strong communication, organization, and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Must be 18 years of age or older.
• Ability to obtain any required food safety certifications applicable to the location.

Responsibilities

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish
• Bake, package, and prepare orders while providing exceptional guest service
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service
• Handle cash management, register accountability, and deposits
• Communicate important updates and partner with store leadership to keep the bakery operating at its best
• Jump in wherever needed to help your team succeed

Skills

Customer service

Communication

Teamwork

Problem solving

Age 18+

Job description

Insomnia Cookies is seeking a dedicated Shift Leader to guide bakery operations during each shift, ensuring warm cookies and exceptional guest experiences. You will bake, package, and prepare orders while coaching Cookie Crew members and delegating tasks to maintain efficiency and quality.

Ideal candidates bring 1+ year in a customer-focused environment, strong communication, and a collaborative mindset. Evening and late-night availability is common, and food safety certifications may be