Shift Leader - Drive Bakery Excellence & Guest Delight

Lever, Inc.; New Orleans (LA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay

Early Wage Access (get paid the next r

Flexible scheduling

Employee discount (free cookies!)

Job summary

Insomnia Cookies is seeking a Shift Leader to take charge of bakery operations during their shift, guiding the Cookie Crew to deliver warm cookies and a standout guest experience. You’ll bake, package, and prepare orders while maintaining quality and safety standards, coaching teammates to perform at their best.

You’ll be part of a fast-paced environment with evening, late-night, weekends, and holidays as peak times.

Qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment.
• Strong communication, organization, and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Positive attitude with a passion for delivering exceptional guest experiences.
• Must be 18 years of age or older.
• Ability to obtain any required food safety certifications applicable to the location.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.
• Communicate important updates and partner with store leadership to keep the bakery operating at its best.
• Jump in wherever needed to help your team succeed.

Skills

Customer service

Communication

Team leadership

Problem solving

Multitasking

Tools

POS system

Job description

Insomnia Cookies is seeking a Shift Leader to take charge of bakery operations during their shift, guiding the Cookie Crew to deliver warm cookies and a standout guest experience. You’ll bake, package, and prepare orders while maintaining quality and safety standards, coaching teammates to perform at their best.

You’ll be part of a fast-paced environment with evening, late-night, weekends, and holidays as peak times.