Shift Leader #6575

FiveStar; Mount Washington (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Shift Leader to oversee store operations and ensure exceptional customer service. In this role, you will train and guide a team of customer service representatives while maintaining high standards of food service and safety. Your responsibilities will include merchandising and inventory control, all within a dynamic and friendly environment. This position offers flexible shifts and the chance to make a significant impact on store operations. If you are a motivated team player with a passion for customer satisfaction, this opportunity is perfect for you.

Qualifications

• Must be at least 18 years old and possess a professional appearance.
• Team player with a customer-focused attitude and good attendance.

Responsibilities

• Oversee store operations during shifts, ensuring quality customer service.
• Assist in training and directing customer service staff.

Skills

Customer Service

Teamwork

Basic Computer Skills

Job description

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Description

• Proficient in all customer service representative responsibilities.
• Practices and promotes the FiveStar treatment (friendly atmosphere, meeting customer needs, suggestive selling).
• Partners with the FiveStar team to provide service according to company policies and procedures.
• Assists in training customer service representatives.
• Educates store team on policies and communications.
• Helps ensure inventory control, equipment condition, safety, and robbery prevention guidelines are followed.
• Works with management to ensure quality food operations.
• Follows up with staff on communications, including emails, specials, and company programs.
• Responsible for merchandising, including evaluating displays, pricing, and signage.
• Educates store employees.

Job Details

Description: The Shift Leader partners with management to oversee store operations during an assigned shift, including Customer Service, Food Service, and marketing. They assist in training and directing customer service staff and learn basic management duties.

Essential Duties

• Proficient in customer service responsibilities.
• Promotes the FiveStar treatment.
• Provides service per company policies.
• Assists in training staff.
• Educates staff on policies and communications.
• Supports inventory, equipment, safety, and theft prevention.
• Ensures quality food operation.
• Follows up on communications and promotions.
• Handles merchandising tasks.
• Educates store employees.

Minimum Qualifications

• Professional appearance and positive attitude.
• Must be at least 18 years old.
• Team player, customer-focused, honest, hardworking, with good attendance.
• Basic computer skills.

Physical Requirements

• Flexible shifts including mornings, evenings, overnight, weekends, and holidays.
• Physical activities including standing, pushing, pulling, reaching, bending, squatting, climbing, walking, and lifting up to 55 lbs.
• Ability to work in cold environments (35°F or less) and in varying weather conditions.
• Basic computer skills.

Equal Opportunity Employer