Shift Leader - 4-Day Week Option & Night Differential

Wawa, Inc; Allentown (Lehigh County); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

ESOP

401(k) Plan with matching

Education Assistance Program

Store discounts

Paid Time Off

Paid parental leave

Medical/Dental/Vision

Mental health benefits

Job summary

Wawa, Inc. is seeking a Team Supervisor to lead a shift and ensure smooth operations with a focus on delivering memorable customer experiences. You will guide Associates, manage actions, and make quick, effective decisions on site in a fast-paced environment.

You will coordinate between customers, orders, and team members, while enforcing store policies and safety protocols. A strong focus on communication and problem solving helps drive performance and service quality.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience in retail, food service, or fuel industries is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Leadership

Customer service

Communication

Problem solving

Team motivation

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Team Supervisor to lead a shift and ensure smooth operations with a focus on delivering memorable customer experiences. You will guide Associates, manage actions, and make quick, effective decisions on site in a fast-paced environment.

You will coordinate between customers, orders, and team members, while enforcing store policies and safety protocols. A strong focus on communication and problem solving helps drive performance and service quality.