Shift Leader #2211

Fivestar; Campbellsville (KY); On-site; USD 24,000 - 32,000; Full time

Job summary

FiveStar in Campbellsville, KY (Store #2211) is seeking a Shift Leader to partner with the store management team on an assigned shift, overseeing Customer Service, Food Service, and marketing initiatives to deliver great guest experiences.

You will assist in training and directing the customer service representatives, ensuring adherence to company policies and procedures while learning basic management duties over time.

Qualifications

• Professional appearance and a positive attitude.
• Must be at least 18.
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic computer skills.

Responsibilities

• Assist with daily operations, including Customer Service, Food Service, and marketing.
• Train and direct customer service representatives as required by policy.
• Promote the FiveStar customer service standard.
• Assist in inventory control, equipment upkeep, and safety guidelines.
• Support store management in merchandising and promotions.
• Communicate with staff on emails, specials, and programs.
• Educate store employees on policies.
• Educate displays, pricing, signage.

Skills

Customer service

Communication

Problem solving

Job description

FiveStar #2211
1995 New Columbia Road
Campbellsville, KY 42718, USA

Description

General Summary: The Shift Leader partners with the store management team to learn and assist with the overall operations of the store on an assigned shift, including but not limited to, Customer Service, Food Service, and marketing. They will assist in training and directing the customer service representative in their duties as required by company policy and procedures as they learn basic management duties.

• Proficient in all customer service representative job responsibilities.
• Practices and promotes the FiveStar treatment (friendly atmosphere, customer’s needs met, suggestive selling).
• Partners with FiveStar team to provide customers with service as outlined by the company’s policies and procedures.
• Assists in timely and thorough training of customer service representatives.
• Assists in educating store team on policies and communications.
• Assist store management team in ensuring inventory control methods are in place, equipment is in good condition, and safety and robbery prevention guidelines are in place.
• Partners with store management team to assure quality food operation.
• Follows-up with store employees on communications, up to and including emails, weekly and monthly specials, companywide programs.
• Responsible for Merchandising up to and including evaluating displays, pricing, promotional signage.
• Educate store employees.

Minimum Qualifications:

• Professional appearance and a positive attitude.
• Must be at least 18
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills

Physical Requirements:

• Ability to work on different shifts (a.m., p.m., overnight), weekends, and holidays.
• Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold indoor environments (35 degrees or less), and food service preparation.
• Ability to work in varying seasonal weather conditions.

• Basic Computer Skills

FiveStar is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.