Shift Leader #9076

FiveStar Food Mart; Shelbyville (KY); On-site; USD 1,653,000 - 2,204,000; Full time

Benefits offered by this job

Friendly team environment

On-site training

Job summary

FiveStar Food Mart is seeking a Shift Leader to partner with store management on daily operations, including customer service, food service, and merchandising. The role involves training staff, ensuring policy compliance, and supporting inventory control and safety guidelines.

Ideal candidates are 18+, with a professional appearance, team-oriented attitude, reliability, and basic computer skills. This on-site role requires flexibility across shifts and weekends.

Qualifications

• Professional appearance and a positive attitude.
• Must be at least 18 years old.
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic computer skills.

Responsibilities

• Provide exceptional customer service as directed.
• Promote FiveStar treatment and suggestive selling.
• Train and direct customer service representatives.
• Educate store team on policies and communications.
• Assist in inventory control, equipment checks, and safety procedures.
• Ensure quality food operation and safety standards.
• Maintain merchandising, pricing, and promotional signage.
• Educate store employees on programs and policies.

Skills

Age 18+

Professional appearance

Team player

Customer focused

Honest

Hardworking

Excellent attendance

Computer skills

Job description

FiveStar #9076
6606 Midland Industrial Dr
Shelbyville, KY 40065, USA

Description

General Summary: The Shift Leader partners with the store management team to learn and assist with the overall operations of the store on an assigned shift, including but not limited to, Customer Service, Food Service, and marketing. They will assist in training and directing the customer service representative in their duties as required by company policy and procedures as they learn basic management duties.

• Proficient in all customer service representative job responsibilities.
• Practices and promotes the FiveStar treatment (friendly atmosphere, customer’s needs met, suggestive selling).
• Partners with FiveStar team to provide customers with service as outlined by the company’s policies and procedures.
• Assists in timely and thorough training of customer service representatives.
• Assists in educating store team on policies and communications.
• Assist store management team in ensuring inventory control methods are in place, equipment is in good condition, and safety and robbery prevention guidelines are in place.
• Partners with store management team to assure quality food operation.
• Follows-up with store employees on communications, up to and including emails, weekly and monthly specials, companywide programs.
• Responsible for Merchandising up to and including evaluating displays, pricing, promotional signage.
• Educate store employees.

Minimum Qualifications:

• Professional appearance and a positive attitude.
• Must be at least 18
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills

Physical Requirements:

• Ability to work on different shifts (a.m., p.m., overnight), weekends, and holidays.
• Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold indoor environments (35 degrees or less), and food service preparation.
• Ability to work in varying seasonal weather conditions.

Basic Computer Skills

FiveStar is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.