Shift Leader #9870

Fivestar; Summer Shade (KY); On-site; USD 30,000 - 38,000; Full time

Job summary

FiveStar in Summer Shade, KY seeks a Shift Leader to partner with the store management team on daily operations, including customer service, food service, and marketing during assigned shifts.

You will train and guide the customer service representatives, uphold company policies, ensure inventory and safety standards, and help manage merchandising and promotions to drive a great customer experience.

Qualifications

• Professional appearance and a positive attitude.
• Must be at least 18.
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills.

Responsibilities

• Proficient in all customer service representative responsibilities.
• Promotes FiveStar treatment to create a friendly atmosphere and meet customers' needs.
• Partners with the team to provide service per company policies.
• Assists in training customer service representatives.
• Educates store team on policies and communications.
• Supports inventory control, equipment condition, and safety guidelines.
• Ensures quality food operation with store management.
• Communicates with staff via emails and promotes weekly/monthly specials.
• Oversees merchandising, displays, pricing, and promotional signage.
• Educates store employees.

Skills

Customer service

Training

Job description

General Summary: The Shift Leader partners with the store management team to learn and assist with the overall operations of the store on an assigned shift, including but not limited to, Customer Service, Food Service, and marketing. They will assist in training and directing the customer service representative in their duties as required by company policy and procedures as they learn basic management duties.

• Proficient in all customer service representative job responsibilities.
• Practices and promotes the FiveStar treatment (friendly atmosphere, customer’s needs met, suggestive selling).
• Partners with FiveStar team to provide customers with service as outlined by the company’s policies and procedures.
• Assists in timely and thorough training of customer service representatives.
• Assists in educating store team on policies and communications.
• Assist store management team in ensuring inventory control methods are in place, equipment is in good condition, and safety and robbery prevention guidelines are in place.
• Partners with store management team to assure quality food operation.
• Follows-up with store employees on communications, up to and including emails, weekly and monthly specials, companywide programs.
• Responsible for Merchandising up to and including evaluating displays, pricing, promotional signage.
• Educate store employees.

Minimum Qualifications:

• Professional appearance and a positive attitude.
• Must be at least 18
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills

Physical Requirements:

• Ability to work on different shifts (a.m., p.m., overnight), weekends, and holidays.
• Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold indoor environments (35 degrees or less), and food service preparation.
• Ability to work in varying seasonal weather conditions.

Basic Computer Skills

FiveStar is an Equal Opportunity Employer.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.