Shift Leader #9870

FiveStar Food Mart; Northern (KY); Hybrid; USD 17,000 - 21,000; Full time

Job summary

FiveStar Food Mart seeks a Shift Leader who partners with the store management team to learn and assist with store operations on an assigned shift, including customer service, food service, and marketing.

You will assist in training customer service representatives, educate team members on company policies, and help maintain inventory, equipment, safety, and promotional standards to ensure smooth operations and excellent customer care.

Qualifications

• Team player with a customer-first mindset.
• Strong work ethic and reliable attendance.
• Proficient with basic computer tasks.
• Comfortable in a fast-paced retail environment.
• Willingness to learn and follow company policies.

Responsibilities

• Proficient in all customer service representative responsibilities.
• Promotes FiveStar treatment: friendly atmosphere and meeting customer needs.
• Partners with store team to provide service per company policies.
• Assists in training CSR on duties and standards.
• Educates store employees on policies and communications.
• Supports inventory control, equipment maintenance, safety, and robbery prevention.
• Ensures quality food operations in collaboration with management.
• Communicates with staff via emails and promotions.
• Oversees merchandising, pricing, and promotional signage.

Skills

Team player

Customer focused

Honest

Excellent attendance

Basic computer skills

Job description

Description

General Summary: The Shift Leader partners with the store management team to learn and assist with the overall operations of the store on an assigned shift, including but not limited to, Customer Service, Food Service, and marketing. They will assist in training and directing the customer service representative in their duties as required by company policy and procedures as they learn basic management duties.

• Proficient in all customer service representative job responsibilities.
• Practices and promotes the FiveStar treatment (friendly atmosphere, customer’s needs met, suggestive selling).
• Partners with FiveStar team to provide customers with service as outlined by the company’s policies and procedures.
• Assists in timely and thorough training of customer service representatives.
• Assists in educating store team on policies and communications.
• Assist store management team in ensuring inventory control methods are in place, equipment is in good condition, and safety and robbery prevention guidelines are in place.
• Partners with store management team to assure quality food operation.
• Follows‑up with store employees on communications, up to and including emails, weekly and monthly specials, companywide programs.
• Responsible for Merchandising up to and including evaluating displays, pricing, promotional signage.
• Educate store employees.

Minimum Qualifications:

• Professional appearance and a positive attitude.
• Must be at least 18
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills

Physical Requirements:

• Ability to work on different shifts (a.m., p.m., overnight), weekends, and holidays.
• Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold indoor environments (35 degrees or less), and food service preparation.
• Ability to work in varying seasonal weather conditions.

Basic Computer Skills

FiveStar is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.