Shift Leader #9840

FiveStar Food Mart; Somerset (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

FiveStar Food Mart in Somerset, KY is seeking a Shift Leader to partner with store management on daily operations including Customer Service, Food Service, and marketing on assigned shifts.

You will train and direct the customer service team, ensure policy compliance, and help maintain inventory control and safety guidelines to deliver FiveStar standards.

Qualifications

• Proficient in all customer service representative responsibilities.
• Promotes FiveStar treatment and customer satisfaction.
• Team-oriented with ability to train others.
• Basic computer skills required for daily tasks.

Responsibilities

• Provide exceptional customer service and assist with store operations.
• Support training and supervision of customer service representatives.
• Ensure adherence to company policies and procedures.
• Collaborate with management on inventory control and safety guidelines.
• Assist in merchandising, pricing, and promotional signage.
• Educate and coach store employees on policies and communications.
• Support quality food operation and store messaging.
• Communicate effectively via emails and internal communications.

Skills

Customer service

Team player

Basic computer skills

Professional appearance

Attendance

Tools

Basic computer skills

Job description

FiveStar #9840
2175 Murphy Ave
Somerset, KY 42501, USA

Description

General Summary: The Shift Leader partners with the store management team to learn and assist with the overall operations of the store on an assigned shift, including but not limited to, Customer Service, Food Service, and marketing. They will assist in training and directing the customer service representative in their duties as required by company policy and procedures as they learn basic management duties.

• Proficient in all customer service representative job responsibilities.
• Practices and promotes the FiveStar treatment (friendly atmosphere, customer's needs met, suggestive selling).
• Partners with FiveStar team to provide customers with service as outlined by the company's policies and procedures.
• Assists in timely and thorough training of customer service representatives.
• Assists in educating store team on policies and communications.
• Assist store management team in ensuring inventory control methods are in place, equipment is in good condition, and safety and robbery prevention guidelines are in place.
• Partners with store management team to assure quality food operation.
• Follows-up with store employees on communications, up to and including emails, weekly and monthly specials, companywide programs.
• Responsible for Merchandising up to and including evaluating displays, pricing, promotional signage.
• Educate store employees.

Minimum Qualifications:

• Professional appearance and a positive attitude.
• Must be at least 18
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills

Physical Requirements:

• Ability to work on different shifts (a.m., p.m., overnight), weekends, and holidays.
• Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold indoor environments (35 degrees or less), and food service preparation.
• Ability to work in varying seasonal weather conditions.

· Basic Computer Skills

FiveStar is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.