Shift Leader #9175

FiveStar Food Mart; Shepherdsville, Northern (KY, KY); Hybrid; USD 19,000 - 25,000; Full time

Job summary

FiveStar Food Mart in Shepherdsville, KY is seeking a Shift Leader to partner with the store management team and assist with daily operations on an assigned shift, including customer service, food service, and marketing.

You will help train and direct the customer service representatives, ensure policy compliance, manage merchandising, inventory control, signage, and safety procedures, and support effective communications across the team.

Qualifications

• Must be at least 18 years old.
• Professional appearance and positive attitude.
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills required.

Responsibilities

• Proficient in all customer service representative responsibilities.
• Educate store employees and train customer service representatives.
• Partner with FiveStar team to provide customers with service per policies and procedures.
• Ensure inventory control methods are in place and equipment is in good condition.
• Maintain merchandising, pricing, and promotional signage.
• Follow up with staff on communications, emails, and company programs.
• Support store management in safety and robbery prevention guidelines.
• Educate store employees on policies and communications.
• Assist in training and directing staff as required by company policy.

Skills

Customer service

Basic Computer Skills

Team player

Job description

FiveStar #9175
2780 E. Bluelick Rd.
Shepherdsville, KY 40165, USA

Description

General Summary: The Shift Leader partners with the store management team to learn and assist with the overall operations of the store on an assigned shift, including but not limited to, Customer Service, Food Service, and marketing. They will assist in training and directing the customer service representative in their duties as required by company policy and procedures as they learn basic management duties.

• Proficient in all customer service representative job responsibilities.
• Practices and promotes the FiveStar treatment (friendly atmosphere, customer’s needs met, suggestive selling).
• Partners with FiveStar team to provide customers with service as outlined by the company’s policies and procedures.
• Assists in timely and thorough training of customer service representatives.
• Assists in educating store team on policies and communications.
• Assist store management team in ensuring inventory control methods are in place, equipment is in good condition, and safety and robbery prevention guidelines are in place.
• Partners with store management team to assure quality food operation.
• Follows-up with store employees on communications, up to and including emails, weekly and monthly specials, companywide programs.
• Responsible for Merchandising up to and including evaluating displays, pricing, promotional signage.
• Educate store employees.

Minimum Qualifications:

• Professional appearance and a positive attitude.
• Must be at least 18
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills

Physical Requirements:

• Ability to work on different shifts (a.m., p.m., overnight), weekends, and holidays.
• Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold indoor environments (35 degrees or less), and food service preparation.
• Ability to work in varying seasonal weather conditions.

FiveStar is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.