Shift Leader #3327

FiveStar Food Mart; Elizabethtown (KY); On-site; USD 17,000 - 21,000; Full time

Job summary

FiveStar Food Mart in Elizabethtown, KY is seeking a Shift Leader to partner with the store management team on an assigned shift, assisting with Customer Service, Food Service, and marketing while learning basic management duties.

You will train and direct the customer service representatives, ensure policy compliance, support inventory control, merchandising, and safe operation of the store.

Qualifications

• Must be at least 18 years old.
• Professional appearance and a positive attitude.
• Team player with customer focus and good attendance.
• Basic computer skills are required.

Responsibilities

• Proficient in all customer service representative duties.
• Practices and promotes the FiveStar treatment to create a friendly atmosphere and meet customer needs.
• Collaborates with store team to provide service per company policies and procedures.
• Assists in training customer service representatives as needed.
• Educates store employees on policies and communications.
• Supports inventory control, equipment condition, and safety/robbery guidelines.
• Partners with management to ensure quality food operation.
• Keeps up with communications, emails, and promotions with staff.
• Oversees merchandising, displays, pricing, and promotional signage.
• Assists in educating and developing store personnel.

Skills

Professional appearance

Team player

Basic computer skills

Job description

FiveStar #3327
2007 N. Mulberry
Elizabethtown, KY 42701, USA

Description

General Summary: The Shift Leader partners with the store management team to learn and assist with the overall operations of the store on an assigned shift, including but not limited to, Customer Service, Food Service, and marketing. They will assist in training and directing the customer service representative in their duties as required by company policy and procedures as they learn basic management duties.

• Proficient in all customer service representative job responsibilities.
• Practices and promotes the FiveStar treatment (friendly atmosphere, customer’s needs met, suggestive selling).
• Partners with FiveStar team to provide customers with service as outlined by the company’s policies and procedures.
• Assists in timely and thorough training of customer service representatives.
• Assists in educating store team on policies and communications.
• Assist store management team in ensuring inventory control methods are in place, equipment is in good condition, and safety and robbery prevention guidelines are in place.
• Partners with store management team to assure quality food operation.
• Follows-up with store employees on communications, up to and including emails, weekly and monthly specials, companywide programs.
• Responsible for Merchandising up to and including evaluating displays, pricing, promotional signage.
• Educate store employees.

Minimum Qualifications:

• Professional appearance and a positive attitude.
• Must be at least 18
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills

Physical Requirements:

• Ability to work on different shifts (a.m., p.m., overnight), weekends, and holidays.
• Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold indoor environments (35 degrees or less), and food service preparation.
• Ability to work in varying seasonal weather conditions.

FiveStar is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.