Shift Leader #6585

FiveStar; Monticello (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

FiveStar in Monticello, Kentucky, is seeking a Shift Leader to partner with the store management team for overall operations during assigned shifts. The role includes training customer service representatives, ensuring quality customer service, and maintaining inventory control. Candidates must be at least 18 years old with a professional demeanor and basic computer skills.

This position involves various physical tasks and requires a commitment to customer satisfaction and teamwork.

Qualifications

• Professional appearance and a positive attitude.
• Must be at least 18 years old.
• Customer focused, honest, hardworking, and excellent attendance.
• Ability to work on different shifts and weekends.

Responsibilities

• Partner with the store management team for store operations.
• Train and direct customer service representatives.
• Ensure inventory control and equipment is in good condition.
• Promote customer service excellence per company policies.

Skills

Customer service skills

Team player

Basic computer skills

Job description

Description

• Proficient in all customer service representative job responsibilities.
• Practices and promotes the FiveStar treatment (friendly atmosphere, customer’s needs met, suggestive selling).
• Partners with FiveStar team to provide customers with service as outlined by the company’s policies and procedures.
• Assists in timely and thorough training of customer service representatives.
• Assists in educating store team on policies and communications.
• Assist store management team in ensuring inventory control methods are in place, equipment is in good condition, and safety and robbery prevention guidelines are in place.
• Partners with store management team to assure quality food operation.
• Follows-up with store employees on communications, up to and including emails, weekly and monthly specials, companywide programs.
• Responsible for Merchandising up to and including evaluating displays, pricing, promotional signage.
• Educate store employees.

General Summary

The Shift Leader partners with the store management team to learn and assist with the overall operations of the store on an assigned shift, including but not limited to, Customer Service, Food Service, and marketing. They will assist in training and directing the customer service representative in their duties as required by company policy and procedures as they learn basic management duties.

Essential Job Duties

• Proficient in all customer service representative job responsibilities.
• Practices and promotes the FiveStar treatment (friendly atmosphere, customer’s needs met, suggestive selling).
• Partners with FiveStar team to provide customers with service as outlined by the company’s policies and procedures.
• Assists in timely and thorough training of customer service representatives.
• Assists in educating store team on policies and communications.
• Assist store management team in ensuring inventory control methods are in place, equipment is in good condition, and safety and robbery prevention guidelines are in place.
• Partners with store management team to assure quality food operation.
• Follows-up with store employees on communications, up to and including emails, weekly and monthly specials, companywide programs.
• Responsible for Merchandising up to and including evaluating displays, pricing, promotional signage.
• Educate store employees.

Minimum Qualifications

• Professional appearance and a positive attitude.
• Must be at least 18
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills

Physical Requirements

• Ability to work on different shifts (a.m., p.m., overnight), weekends, and holidays.
• Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold indoor environments (35 degrees or less), and food service preparation.
• Ability to work in varying seasonal weather conditions.
• Basic Computer Skills

FiveStar is an Equal Opportunity Employer.