Shift Leader

BBQ Holdings, Inc.; Zionsville (IN); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a passionate Shift Leader to oversee daily operations and ensure exceptional guest service. In this vibrant role, you'll lead a dedicated team, ensuring quality and efficiency while fostering a positive work environment. You will be responsible for training team members, managing cash handling, and maintaining high standards of food safety and sanitation. This position offers the opportunity to work within your community, enjoy tips, and benefit from a supportive team atmosphere. If you have a knack for leadership and a passion for customer service, this role is perfect for you.

Benefits

Education and Tuition Assistance

Flexible Schedule

Team Environment

Tips

No Late Hours

Qualifications

• 6+ months experience in Quick Service Restaurant (QSR) or crew involvement.
• Ability to manage difficult guest and crew situations effectively.

Responsibilities

• Oversee and encourage team members to excel during shifts.
• Address guest complaints and equipment issues calmly and effectively.

Skills

Customer Service

Team Leadership

Communication Skills

Basic Math Skills

Food Safety Knowledge

Education

High School Diploma

Food Handlers' Card (preferred)

Tools

POS System

MS Word

MS Excel

MS Outlook

Job description

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Our Story: Papa Murphy's is different on purpose. Not only because we make our pizzas completely from scratch with fresh ingredients at over 1,300 locations nationwide, but because we do it with swagger. We know our product is better than our competitors. The fact that our pizza is take 'n' bake adds to the quality of our pies and to the convenience for our guests. At Papa Murphy's, we don't think it's cheesy to love where you work. Bringing happiness to guests one fresh pizza at a time is a great start, but the Shift Supervisor role has many other rewarding benefits as well.

Position Overview: In this lively leadership role, the Shift Supervisor champions Papa Murphy's commitment to quality, service, integrity, and teamwork by:

• Conquer all aspects of the Crew Member position.
• Oversee and encourage all team members to be their best on shift.
• Accomplish or assist with all necessary tasks to ensure all aspects of the store are prepared for the projected business needs.
• Energize team members so the store operates to or above the standard guest service, product quality, food handling, sanitation, safety, and security guidelines.
• Hold yourself and other team members accountable for all cash handling, schedules, breaks, opening and or closing duties, and accurate shift paperwork using the POS.
• Address emergencies, guest complaints, equipment problems, product shortage, and team member problems, in a calm and friendly manner.
• Train and develop team members for successful growth and development.
• Operate the store independently if needed, in the absence of the manager.
  
  

What We Bring To The Table

• Work within your local community
• No late hours, ovens, grease traps, or public restrooms
• Opportunity to work with an amazing team
• Earn more dough with tips!
• PIZZA!
• Education and tuition assistance
  
  

What You Bring To The Table

(Position-specific knowledge, skills, abilities, and more)

• Ability to communicate, read, and apply fundamental math skills effectively.
• Outstanding customer services skills.
• Capacity to manage various difficult or emotional guest and crew situations.
• Novice computer skills, including MS Word, Excel, Outlook, and POS.
• Basic knowledge of store financials, P&Ls, break-even, food cost, labor cost, and other economic information relative to store operations.
  
  

Foundations Of Your Career

• Desire to be a team player and lead with a great attitude!
• Just to help you know the business, at lease six months experience in QSR (or previous crew) involvement.
• Ability to build positive relationships with supervisors, co-workers, and guests!
• We'd like you to be knowledgeable in food safety. So, a food handlers' card and/or ServeSafe certified is preferred, but not required.
  
  

Other Requirements

• Regularly required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms.
• Occasionally required to bend and stoop, kneel or crouch.
• Must be able to perform cleaning duties such as wiping tables and equipment, sweeping and mopping.
• Must be able to lift and/or move up to 30 pounds.
• Maintain punctual and regular attendance at work.
  
  

Please Note

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required in this position and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Papa Murphy's International, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Restaurants

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