Shift Leader

Insomnia Cookies; Philadelphia (Philadelphia County); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a rapidly growing company as a Shift Leader, where you'll lead a dynamic team and ensure exceptional customer service in a fun, exciting environment. You'll be responsible for managing operations, training staff, and creating a positive atmosphere while delivering warm, delicious cookies. This role offers flexible scheduling, paid time off, and opportunities for growth within the company. If you have a passion for leadership and a love for cookies, this position is perfect for you!

Benefits

Flexible part-time work schedules

Pay on Demand

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Job stability

Growth and promotion opportunities

Employee discount

FREE cookies with every shift

Qualifications

• 1+ year of experience in customer service roles.
• Ability to lead and motivate team members effectively.

Responsibilities

• Provide excellent customer service and support store operations.
• Lead the Cookie Crew and manage daily tasks efficiently.

Skills

Customer Service Experience

Point of Sale Systems

Communication Skills

Time Management

Leadership

Detail-oriented

Education

High School Diploma

Job description

3 weeks ago Be among the first 25 applicants

As a Shift Leader at our Manayunk store located at 4319 Main Street, Philadelphia PA 19127, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should include building orders, suggestive selling, baking, and interacting with customers. It will also mean taking pride in knowing that your leadership as an Insomniac contributes to a productive and fun night for your store!

SOME OF OUR SWEET SHIFT LEADER PERKS:

• Flexible part-time work schedules
• Pay on Demand (get paid your earned wages at the end of the day!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth and promotion opportunities
• Work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide excellent customer service and quality products to all guests
• Support store operations during your shift, communicate pertinent information, monitor production efficiency, hold team members accountable, and assist in training and coaching
• Prioritize and delegate tasks related to baking, cashiering, packaging, and cleaning while leading the Cookie Crew
• Support and work alongside the Cookie Crew
• Maintain a safe, clean environment for guests and staff, adhering to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of experience in a customer service role
• Experience with Point of Sale systems
• Outstanding communication, time management, and people skills
• Outgoing, friendly, and patient demeanor
• Detail-oriented and results-driven
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the U.S.
• Must be 18 or older to be employed

About us:

Insomnia Cookies was founded in a college dorm by Seth Berkowitz. Today, with over 300 stores worldwide, our innovative bakery + delivery concept is a cult favorite among cookie lovers craving warm, delicious cookies all day and night. Headquartered in Philadelphia, PA, we are revolutionizing the cookie game by "Imagining What’s Possible"!

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitality, Food & Beverage, Retail