Shift Leader

Insomnia Cookies; Philadelphia (Philadelphia County); On-site; USD 30,000 - 40,000; Part time

Job summary

Join a rapidly growing and reputable company as a Shift Leader at a bustling bakery. This role involves hands-on leadership, ensuring excellent customer service, and maintaining operational efficiency. You will lead a dynamic team, manage tasks like baking and cashiering, and create a fun environment for both staff and guests. With flexible part-time schedules and opportunities for growth, this position is perfect for those who thrive in a fast-paced, exciting atmosphere. Enjoy free cookies with every shift and be part of a team that values your contributions!

Benefits

Flexible part-time work schedules

Excellent training & mentorship

Job stability

Achievable growth opportunities

Fun team environment

FREE cookies with every shift

Qualifications

• 1+ years in a customer service role with strong leadership skills.
• Ability to motivate a team and manage operations effectively.

Responsibilities

• Provide excellent customer service and manage bakery operations.
• Support and train team members while maintaining quality standards.

Skills

Customer Service

Point of Sale Systems

Communication Skills

Time Management

Leadership

Detail-oriented

Job description

3 weeks ago Be among the first 25 applicants

As a Shift Leader at our UPenn store located at 3417 Spruce Street, Philadelphia PA 19104, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should include building orders, suggestive selling, baking, and interacting with customers. It will also mean taking pride in knowing that your leadership as an Insomniac contributes to a productive and fun night for your store!

SOME OF OUR SWEET SHIFT LEADER PERKS:

• Flexible part-time work schedules
• Excellent training & mentorship
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• Work in a fun, exciting team environment
• FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide excellent customer service and quality products to all guests throughout their experience in our bakery
• Support store leadership by maintaining operations during your shift, communicating relevant information, monitoring production efficiency, holding the team accountable to company standards, and assisting in training and coaching team members
• Prioritize and delegate tasks such as baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Maintain a safe, clean environment for guests and staff, adhering to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of experience in a customer service-focused role
• Experience with Point of Sale systems
• Outstanding communication, time management, and people skills
• Outgoing, friendly, and patient
• Detail-oriented and results-driven
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the United States
• Must be 18 years or older