Shift Leader

Insomnia Cookies; Ypsilanti (MI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Excellent training & mentorship

Pet insurance

Job stability

Growth/promotion opportunities

Fun team environment

Job summary

Insomnia Cookies is looking for a Shift Leader for our EMU store in Ypsilanti, Michigan. In this role, you'll lead bakery operations and ensure a high-quality experience for customers while motivating your team.

Ideal candidates have at least one year of customer service experience, strong communication skills, and are able to manage cash handling. Enjoy a fun team environment, excellent training, and growth opportunities.

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Outstanding communication, time management, and people skills.
• Detail focused and results-oriented.

Responsibilities

• Provide incredible customer service and quality products.
• Support store leadership by maintaining operations during your shift.
• Manage cash handling and deposits.

Skills

Customer service experience

Point of Sales systems experience

Communication skills

Time management

Ability to lift up to 40 lbs

Job description

As a Shift Leader at our EMU store located at 733 W Cross St, Ypsilanti MI 48197, you are the captain of our bakery day or night! You understand what it takes to \"Own the Night\" (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Benefits

• Excellent training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Detail focused and results-oriented
• Ability to lead‑by‑example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed