Shift Lead

Insomnia Cookies; Memphis (TN); On-site; USD 17,908 - 23,419; Part time

Benefits offered by this job

Flexible part-time work schedules

Excellent training & mentorship

Job stability with a rapidly growing company

Achievable growth/promotional opportunities

Fun team environment

FREE cookies with every shift!

Job summary

A popular cookie bakery chain is seeking a Shift Leader for their Memphis store. Responsibilities include providing exceptional customer service, managing bakery operations, and leading the team. The ideal candidate has at least 1 year of customer service experience and strong leadership skills. This role offers flexible part-time schedules and a fun working environment. Join us to ensure our guests enjoy the best cookies and service, while working in a supportive and exciting atmosphere.

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.

Responsibilities

• Provide incredible customer service and quality products to all of our guests.
• Support store leadership by maintaining operations during your shift.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning.

Skills

Customer service experience

Point of Sales systems

Communication skills

Time management skills

Ability to lead by example

Job description

As a Shift Leader at our Univ of Memphis store located at 545 S Highland St, Memphis TN 38111, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store.

SOME OUR SWEET SHIFT LEADER PERKS

• Flexible part‑time work schedules
• Excellent training & mentorship
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results‑oriented
• Ability to lead‑by‑example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the United States
• Must be 18 years or older to be employed