Shift Leader

Insomniacookies; Kalamazoo (MI); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Flexible part-time work schedules

Excellent training & mentorship

Job stability with a rapidly growing and reputable company

Achievable growth/promotion opportunities

Fun team environment

FREE cookies with every shift!

Job summary

Insomniacookies in Kalamazoo is looking for a dedicated Shift Leader to oversee operations and provide outstanding customer service. You will manage a team, ensuring high-quality product delivery and maintaining a fun, engaging atmosphere.

The ideal candidate has at least 1 year of experience in customer service, excellent communication skills, and is able to lift up to 40 lbs. Enjoy perks like flexible work schedules and free cookies with every shift!

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Ability to lift up to 40 lbs.
• Must be 18 years or older to be employed.

Responsibilities

• Provide incredible customer service and quality products to all guests.
• Support store leadership by maintaining operations during your shift.
• Prioritize and delegate tasks while leading the cookie crew team.

Skills

Customer service experience

Point of Sales systems experience

Outstanding communication skills

Time management skills

Detail oriented

Job description

As a Shift Leader at our Kalamazoo store located at 2905 Howard Street, Kalamazoo MI 49006, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OUR SWEET SHIFT LEADER PERKS:

• Flexible part‑time work schedules
• Excellent training & mentorship
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results‑oriented
• Ability to lead‑by‑example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed