Shift Leader

Taco Bell; Wind Gap (PA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the fast-food industry is seeking a Shift Leader for their Wind Gap location. This position involves managing customer service quality, overseeing food preparation processes, and training crew members. Candidates should be ready to support opening and closing operations when management is unavailable and ensure the fulfillment of company standards in product quality and service.

Responsibilities

• Support management with routine administrative and operational tasks.
• Drive customer service excellence and maintain company standards.
• Conduct food safety audits and coach crew members.

Job description

Job Details

Job Location: 036318 - Wind Gap - Wind Gap, PA

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description documents only the management-related hours. The remaining hours are allocated to hourly tasks such as food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position supporting management in routine administrative and operational tasks within the restaurant. Key focus areas include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. The Shift Manager may also assume full responsibility for opening and closing the restaurant when management is unavailable, maintaining administrative control but not serving in a managerial capacity.

Principal Accountabilities

Customer Satisfaction/Product Quality

Ensures fast, accurate service, positive guest relations, and product quality standards. Conducts food safety audits and provides coaching on customer service, product quality, and speed of service.

Financial

Assists with cash procedures such as bank deposits, making change, and safe operations, especially during opening and closing.

Operations

Performs daily inventory, food safety audits, and facility checks. Monitors inventory, food prep, and order fulfillment to ensure standards are met. Responsible for food and supplies deliveries and restaurant opening/closing in the absence of management.

Human Resources

Provides ongoing coaching and hands-on training for crew members.

Qualifications