Shift Leader

Taco Bell; Bethlehem (Northampton County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the fast-food industry is seeking a dedicated Shift Leader for their Bethlehem, PA location. The role involves assisting management with daily operations and ensuring high standards of customer service and food quality. Focused on crew training and managing operational tasks, this position offers a chance to thrive in a dynamic environment with opportunities for growth.

Qualifications

• Skills in customer service excellence and inventory management.
• Experience in food safety auditing.
• Strong team leadership abilities.

Responsibilities

• Drive excellence in customer service and maintain product quality standards.
• Conduct daily inventory and food safety audits.
• Provide ongoing coaching and feedback to crew members.

Skills

Customer Service

Inventory Management

Food Safety Auditing

Team Leadership

Job description

Job Details

Job Location: 032207 - LV Bethlehem - Bethlehem, PA

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management with routine administrative and operational tasks within the restaurant. Focus areas include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. The Shift Manager may also assume full responsibility for opening and closing the restaurant when management is unavailable. In these cases, the Shift Manager maintains administrative control but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations, and ensures products meet company quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

• Shares responsibility with the management team for cash procedures such as bank deposits, making change, opening/closing safe, and verifying cash drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation, and order fulfillment daily to ensure adherence to standards.
• Monitors speed of service (SWS) performance and resolves bottlenecks to meet goals.
• In the absence of management, responsible for food and supplies deliveries and opening/closing the restaurant.

Human Resources

• Provides ongoing coaching and feedback to crew members.
• Provides hands-on training for crew in the Learning Zone.

Qualifications