Shift Leader

Taco Bell; Wyomissing (Berks County); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading fast-food chain seeks a Shift Leader in Wyomissing, PA. This role involves oversight of customer service, operational processes, and assisting in crew training while ensuring product quality and financial responsibilities. Ideal candidates will excel in coaching, provide feedback, and maintain high standards.

Responsibilities

• Driving excellence in customer service.
• Maintaining company standards in product and facility specifications.
• Conducting periodic food safety audits.

Job description

Job Details

Job Location: 028527 - Wyomissing - Wyomissing, PA

Position Type: Shift Leader

Salary Range: Undisclosed

Description:

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position:

The Shift Manager (SM) is an hourly position that assists management with routine administrative and operational tasks within the restaurant. Key focus areas include:

1. Driving excellence in customer service
2. Maintaining company standards in product and facility specifications
3. Reviewing food handling procedures
4. Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. Additionally, the Shift Manager may assume full responsibility for opening and closing the restaurant when management is unavailable. In such cases, the Shift Manager maintains administrative control but does not serve in a managerial capacity.

Principle Accountabilities:

Customer Satisfaction/Product Quality: Maintains fast, accurate service, positive guest relations, and ensures products meet company quality standards. Conducts periodic food safety audits. Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial: Shares responsibility with the management team for cash procedures such as bank deposits, making change, opening/closing safe, and verifying cash drawers.

Operations: Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets. Reviews facility and equipment readiness. Monitors inventory, food preparation, and order fulfillment to ensure adherence to standards. Monitors speed of service and resolves bottlenecks. In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources: Provides ongoing coaching and feedback to crew employees. Offers hands-on training in the Learning Zone.

Qualifications: