Shift Leader

Taco Bell; Douglassville (PA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in the fast food industry is looking for a Shift Leader to oversee restaurant operations. This role is focused on maintaining excellent customer service, ensuring food safety, and training crew members. The Shift Leader will assist in daily tasks and maintain quality standards while supporting the management team.

Qualifications

• Experience in fast food or restaurant environment preferred.
• Strong leadership and customer service skills.
• Ability to train and coach crew members.

Responsibilities

• Ensures customer satisfaction and product quality.
• Oversees daily operations and inventory management.
• Trains and coaches crew members on service and food safety.

Skills

Customer Service

Food Safety Audits

Inventory Management

Coaching and Feedback

Operational Process Assessment

Job description

Job Details

Job Location: 036257 - Douglassville - Douglassville, PA

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management with routine administrative and operational tasks within the restaurant. Key responsibilities include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. Additionally, the Shift Manager may assume full responsibility for opening and closing the restaurant when management is unavailable. In such cases, the Shift Manager maintains administrative control but does not serve in a managerial capacity.

Principle Accountabilities

• Customer Satisfaction/Product Quality: Maintains fast, accurate service, positive guest relations, and ensures products meet company quality standards. Conducts periodic food safety audits. Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.
• Financial: Shares responsibility with the management team for cash procedures such as bank deposits, making change, opening/closing safe, and verifying drawers.
• Operations: Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets. Reviews facility and equipment readiness. Monitors inventory, food preparation, and order fulfillment to ensure adherence to standards. Monitors speed of service and resolves bottlenecks. In the absence of management, handles food and supplies deliveries and restaurant opening and closing.
• Human Resources: Provides ongoing coaching and feedback for crew employees. Offers hands-on training in the Learning Zone.