Shift Leader

Taco Bell; Allentown (Lehigh County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fast-food chain is looking for a Shift Leader for their Allentown location. The Shift Leader will oversee daily operations, ensuring high-quality service and compliance with company standards, while also mentoring crew members. This role combines significant responsibilities in customer satisfaction, financial processes, and operational audits.

Responsibilities

• Drive excellence in customer service and maintain product standards.
• Conduct food safety audits and manage daily operations.
• Provide coaching and feedback to crew employees.

Job description

Job Details

Job Location: 029462 - LV Airport Rd - Allentown, PA

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are dedicated to hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management with routine administrative and operational tasks within the restaurant. Key responsibilities include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities are limited to crew training and ongoing coaching and feedback for hourly employees. Additionally, the Shift Manager may be responsible for opening and closing the restaurant when management is unavailable, maintaining administrative control but not serving in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations, and ensures products meet quality standards.
• Conducts food safety audits periodically.
• Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

• Shares responsibility with the management team for cash procedures such as bank deposits, making change, opening/closing safe, and verifying cash drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation, and order fulfillment to ensure adherence to standards.
• Monitors speed of service and resolves bottlenecks to meet goals.
• In the absence of management, responsible for food and supplies deliveries, and opening and closing the restaurant.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Offers hands-on training for crew in the Learning Zone.

Qualifications