Shift Leader

Taco Bell; Warminster Township (Bucks County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fast-food company is looking for a Shift Leader to ensure excellent customer service and maintain operational standards. The role involves regular management tasks alongside hands-on coaching for hourly employees to ensure product quality and guest satisfaction.

Qualifications

• Previous experience in fast-food operations preferred.
• Strong customer service skills and ability to lead a team.

Responsibilities

• Assist management in routine administrative and operational tasks.
• Drive customer service excellence and maintain product standards.
• Conduct food safety audits and provide ongoing crew coaching.

Job description

Job Details

Job Location: 032064 - Warminster - Warminster, PA

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management in routine administrative and operational tasks within the restaurant. Key focus areas include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. Additionally, the Shift Manager may assume full responsibility for opening and closing the restaurant when management is unavailable. In such cases, the Shift Manager maintains administrative control but is not authorized to serve in a managerial capacity.

Principal Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations, and ensures products meet company quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

• Shares responsibility with the management team for cash procedures such as bank deposits, making change, opening/closing safe, and verifying drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation, and order fulfillment to ensure standards are met.
• Monitors speed with service (SWS) performance and resolves bottlenecks.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides hands-on training for crew in the Learning Zone.