Shift Leader

Insomniacookies; San Antonio (TX); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Flexible schedules

Pay-on-Demand

Paid vacation and sick time

Employee discount and free cookies

Job summary

Insomnia Cookies is seeking a Shift Leader for their new San Antonio location. As a Shift Leader, you will be responsible for overseeing operations, ensuring exceptional customer service, and leading your bake team through busy shifts. Candidates should have customer service experience and the ability to motivate others, and must be 18 years or older.

The role offers flexible part-time schedules, pay-on-demand, and various benefits including paid vacation and sick time. Join a fun team environment and enjoy free cookies on shift!

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.

Responsibilities

• Provide incredible customer service and quality products to all guests.
• Support store leadership by maintaining operations and coaching team members.
• Prioritize and delegate tasks for baking, cashiering, and cleaning.
• Manage cash handling and deposits.

Skills

Customer service experience

Point of Sales systems experience

Communication skills

Time management skills

Ability to lift 40 lbs

Job description

Insomnia Cookies is one of the fastest growing, late-night, sweet indulgence companies in the country, and we are set to open our newest store in San Antonio, TX! At the present time, we are actively interviewing Shift Leaders for our store located at 122 E Houston St #104, San Antonio, TX 78205.

As a Shift Leader, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Shift Leader Responsibilities

• Provide incredible customer service and quality products to all guests throughout their experience within our bakeries.
• Support store leadership by maintaining operations, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in training and coaching of team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
• Support and work alongside the Cookie Crew.
• Provide a safe, clean working environment for our guests and staff and adhere to safe food handling practices.
• Manage cash handling and deposits.
• Other duties as assigned.

Shift Leader Qualifications

• At least 1 year of working experience in a customer service focused role.
• Point of Sales systems experience.
• Outstanding communication, time management, and people skills.
• Outgoing/friendly/patient.
• Detail focused and results-oriented.
• Ability to lead-by-example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.

Shift Leader Benefits

• Flexible part-time work schedules.
• Pay-on-Demand (daily pay).
• Paid vacation and sick time off.
• Interactive training & mentorship.
• Pet insurance for your furry loved ones.
• Job stability with a rapidly growing and reputable company.
• Achievable growth/promotion opportunities.
• You get to work in a fun, exciting team environment.
• Employee discount and free cookies with every shift!

About the Company

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so… many… cookies… later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, sweet-easy concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio… Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What's Possible"!