Shift Leader

Insomnia Cookies, LLC; San Antonio (TX); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Flexible schedules

Pay on Demand

Paid time off

Training & mentorship

Pet insurance

Job stability

Growth opportunities

Team environment

Free cookies per shift

Job summary

Insomnia Cookies, LLC in San Antonio, TX is opening a new store this Spring and seeks Shift Leaders to join the opening team. This role makes you the captain on a day or night shift—overseeing operations, leading the cookie crew, and ensuring great customer service in a fast-paced bakery environment.

You will mentor teammates, manage tasks, maintain safety and quality, and contribute to a fun and productive night shift.

Qualifications

• At least 1 year of customer service experience.
• Point of Sale systems experience.
• Outstanding communication, time management, and people skills.
• Outgoing, friendly, patient demeanor.
• Detail focused and results-oriented.
• Ability to lead by example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.

Responsibilities

• Provide excellent customer service and high-quality products to guests in our bakeries.
• Support store leadership by maintaining operations during your shift and coaching team members.
• Prioritize and delegate tasks for baking, cashiering, packaging and cleaning while leading the cookie crew.
• Support and work alongside the Cookie Crew.
• Ensure a safe, clean working environment and adhere to safe food handling practices.
• Manage cash handling and deposits.

Skills

Customer service

POS system experience

Communication

Time management

People skills

Leadership by example

Motivating others

Lifts up to 40 lbs

Legal to work in US

18+ years old

Job description

We are opening our newest Insomnia Cookies store in San Antonio, TX this Spring and we are seeking Shift Leaders to join our opening team!

As a Shift Leader at our San Antonio, TX (Roadrunner) store located at 6010 UTSA Boulevard, building 1, San Antonio, TX 78249, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Shift Leader Perks

• Flexible part‑time work schedules
• Pay‑on‑Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

What I will do as a Shift Leader?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

Desired Skills/Experience

• At least 1 year of working experience in a customer service focused role
• Point of Sale systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient demeanor
• Detail focused and results‑oriented
• Ability to lead‑by‑example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

About us

Insomnia Cookies was founded in a college dorm room by then‑student, Seth Berkowitz. Fast forward 20 years and so… many…cookies… later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet‑easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio… Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!