Shift Leader

Insomnia Cookies

San Antonio (TX)

On-site

USD 90,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Flexible part-time work schedules

Pay-on-Demand

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Employee discount and FREE cookies

Job summary

A popular bakery in San Antonio is seeking Shift Leaders to join their opening team. As a Shift Leader, you will lead operations, ensure exceptional customer service, and support team members. Enjoy flexible hours, daily pay, and perks like employee discounts and free cookies. Applicants should have at least one year of customer service experience and be legally able to work in the U.S. This full-time role offers competitive pay and growth opportunities.

Qualifications

At least 1 year of working experience in a customer service focused role.
Legally eligible to work in the United States.
Must be 18 years or older to be employed.

Responsibilities

Provide incredible customer service and quality products.
Maintain operations during shifts and train staff.
Manage cash handling and deposits.

Skills

Customer service experience

Point of Sale systems

Communication skills

Time management

Leadership

Attention to detail

Ability to lift 40 lbs

Job description

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We are opening our newest Insomnia Cookies store in San Antonio, TX this Spring and we are seeking Shift Leaders to join our opening team!
As a Shift Leader at our Gardendale store located at 4316 Gardendale, San Antonio, TX 78240, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Check out some of our content vids to learn more!

Who We Are!

Insomnia Cookies Timeline

Core Values

SOME OUR SWEET SHIFT LEADER PERKS:

Flexible part-time work schedules
Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
Paid vacation and sick time off
Interactive training & mentorship
Pet insurance for your furry loved ones
Job stability with a rapidly growing and reputable company
Achievable growth/promotion opportunities
You get to work in a fun, exciting team environment
Employee discount and FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
Support and work alongside the Cookie Crew
Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

At least 1 year of working experience in a customer service focused role
Point of Sale systems experience
Outstanding communication, time management, and people skills
Outgoing/friendly/patient demeanor
Detail focused and results-oriented
Ability to lead-by-example and motivate others
Ability to lift up to 40 lbs
Legally eligible to work in the United States
Must be 18 years or older to be employed

About us: Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

Seniority level