Shift Leader

Insomnia Cookies; San Antonio (TX); On-site; USD 20,664 - 24,796; Part time

Benefits offered by this job

Flexible part‑time work schedules

Pay‑on‑Demand

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Job stability

Growth and promotion opportunities

Employee discount and FREE cookies

Job summary

A popular cookie bakery in San Antonio is seeking a Shift Leader to join their new store. This role involves providing exceptional customer service, supporting store operations, and managing the cookie crew. Candidates should have at least one year of experience in customer service, outstanding communication skills, and the ability to motivate a team. This position offers part-time flexibility, paid time off, and many employee benefits, all in a fun, dynamic environment.

Qualifications

• 1+ years in a customer service focused role.
• Experience with Point of Sale systems.
• Must be 18 years or older to be employed.

Responsibilities

• Provide exceptional customer service and quality products.
• Support store leadership in operations during your shift.
• Lead the cookie crew team in baking and other tasks.

Skills

Customer service

Time management

Point of Sale systems

Communication

Leadership

Job description

Shift Leader – San Antonio, TX (Roadrunner)

We are opening our newest Insomnia Cookies store in San Antonio, TX this Spring and we are seeking Shift Leaders to join our opening team! At the San Antonio, TX (Roadrunner) store located at 6010 UTSA Boulevard, building 1, San Antonio, TX 78249, you will be the captain of our bakery day or night. You are responsible for owning the night and beyond, predicting the flow of business, building orders, and providing exceptional customer service.

Perks:

• Flexible part‑time work schedules
• Pay‑on‑Demand – get paid daily for your total shift earnings from the day before
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth and promotion opportunities
• Work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift

What You Will Do:

• Provide incredible customer service and quality products to all guests throughout their experience in our bakery
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

Desired Skills / Experience:

• At least 1 year of experience in a customer‑service focused role
• Point of Sale systems experience
• Outstanding communication, time management, and people skills
• Outgoing, friendly, patient demeanor
• Detail focused and results‑oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

About Insomnia Cookies:

Insomnia Cookies was founded in a college dorm room by then‑student, Seth Berkowitz. Fast forward 20 years and so… many… cookies… later, our innovative