Shift Leader

Insomnia Cookies; Houston (TX); On-site; USD 17,047 - 24,280; Part time

Benefits offered by this job

Flexible part-time work schedules

Pay-on-Demand (daily pay for shift earnings)

Starting pay up to $15.00/hr

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance for your furry loved ones

Job stability with a rapidly growing company

Achievable growth/promotion opportunities

Fun, exciting team environment

Employee discount and free cookies with every shift

Job summary

A popular late-night bakery chain in Houston is seeking a Shift Leader to oversee store operations during shifts. Responsibilities include providing exceptional customer service, leading the Cookie Crew, and ensuring compliance with safety and quality standards. Ideal candidates will have a background in customer service, communication, and will be able to motivate team members. This role offers part-time flexibility and competitive pay.

Qualifications

• At least 1 year of experience in a customer service focused role.
• Ability to lead by example and motivate others.
• Legally eligible to work in the United States.

Responsibilities

• Provide incredible customer service and quality products to all guests.
• Support store leadership by maintaining operations during the shift.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning.

Skills

Customer service experience

Point of Sales systems experience

Outstanding communication skills

Time management

Results-oriented

Job description

Insomnia Cookies is one of the fastest growing, late-night, sweet indulgence companies in the country, and we are set to open our newest store in the Houston Gateway area later this year. We are actively interviewing Shift Leaders for our store located at 3113 Scott St., Suite B, Houston, TX 77004.

As a Shift Leader, you are the captain of our bakery day or night. You understand what it takes to "Own the Night" by predicting the flow of business during a successful shift. Your hands‑on leadership style should include building orders, suggestive selling, baking, and interacting with customers while taking pride in learning that your performance as an Insomniac contributes to a productive and fun night for the store.

Perks

• Flexible part‑time work schedules
• Pay‑on‑Demand (daily pay for shift earnings)
• Starting pay up to $15.00/hr
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing company
• Achievable growth/promotion opportunities
• Fun, exciting team environment
• Employee discount and free cookies with every shift

Responsibilities

• Provide incredible customer service and quality products to all guests during their experience within our bakery.
• Support store leadership by maintaining operations during the shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
• Support and work alongside the Cookie Crew.
• Provide a safe, clean working environment for guests and staff and adhere to safe food handling practices.
• Manage cash handling and deposits.

Desired Skills / Experience

• At least 1 year of experience in a customer service focused role.
• Point of Sales systems experience.
• Outstanding communication, time management, and people skills.
• Outgoing, friendly, and patient.
• Detail focused and results‑oriented.
• Ability to lead by example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.

Insomnia Cookies was founded in a college dorm room by then‑student, Seth Berkowitz. Over the last 20 years our innovative bakery + delivery concept has become a cult brand known for its warm, delicious cookies available all day and late into the night.