Shift Leader

Burger King; Pottsville (Schuylkill County); On-site; USD 18,000 - 23,000; Full time

Job summary

Burger King in Pottsville, PA is seeking a Shift Leader to help run daily operations on assigned shifts. You will support the RGM and AM, guide Team Members, and drive guest satisfaction through efficient, friendly service.

Ideal candidates bring 1–2 years of quick-service experience, a high school diploma or GED, and availability for evenings, weekends, and holidays. Long shifts may be required to ensure smooth operations.

Qualifications

• Age 18 or older.
• High school diploma or GED required; some college preferred.
• 1–2 years of quick-service restaurant experience.
• Available to work evenings, weekends and holidays.
• Ability to work long or irregular shifts.

Responsibilities

• Assist in managing restaurant operations during shifts.
• Direct and coach Team Members to meet performance goals.
• Ensure fast, accurate, and friendly service within speed-of-service guidelines.
• Maintain brand standards, safety, cleanliness, and inventory control.
• Perform Team Member duties when needed to support operations.

Skills

Guest service

Shift leadership

Coaching

Education

High school diploma or GED

Some college

Job description

Now Hiring: Shift LeaderLocation: Pottsville, PAPosition OverviewThe Shift Leader is the shift leader of the restaurant, focused on delivering sales and profit results through profitability, guest experience, people development, and operations. The Shift Leader supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service, and people. The Shift Leader operates under the direction of the RGM and directly manages a shift of Team Members.SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIESPROFITABILITYFollows all cash control and security procedures (e.g., safe counting, cash drawers).Maintains inventory by performing daily and weekly inventory inspections.Receives inventory truck orders.GUESTMotivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings.PEOPLEProvides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performance.OPERATIONSSets an example for Team Members by working hard to implement the shift plan and drive operational results.Directs efficient and accurate preparation and sale of products for prompt delivery within established speed-of-service guidelines.Motivates Team Members during shifts at each of the workstations.Reviews restaurant results to identify successes and areas for improvement.Ensures that the restaurant upholds all operational and brand standards.Performs the duties of a Team Member when necessary.QUALIFICATIONS AND SKILLSMust be at least eighteen (18) years of age.High school diploma or GED required; two (2) years of college preferred.One (1) to two (2) years of previous quick-service restaurant experience.Demonstrated understanding of guest service principles.Available to work evenings, weekends, and holidays.Ability to work long and/or irregular shifts as needed for the proper functioning of the restaurant.Apply Today!