Shift Leader - Pottsville - 3232

Ruby Tuesday; Pottsville (Schuylkill County); On-site; USD 35,000 - 45,000; Full time

Job summary

Ruby Tuesday in Pottsville is looking for a Shift Leader to assist in managing daily restaurant operations. The role involves leading team members through training and ensuring a superb guest experience. Strong leadership skills and operational knowledge are essential.

You will supervise a team of 15-25, ensure compliance with policies, and manage guest relations and food quality. This is a fantastic opportunity for those passionate about hospitality and teamwork.

Qualifications

• Ability to lead and train team members effectively.
• Strong understanding of restaurant operations and customer service.
• Knowledge of sanitation and food safety practices.

Responsibilities

• Assist management in daily operations.
• Ensure excellent guest service by modeling behavior.
• Supervise team members to maximize sales and profitability.
• Manage food safety processes and maintain equipment.

Skills

Team leadership

Coaching and training

Customer service

Operational management

Job description

Job Location: 3232-Pottsville - POTTSVILLE, PA 17901

Job Summary

This position is responsible for assisting the management team with leading the day-to-day operations of the restaurant, including teaching, training, and leading Team Members and ensuring an overall great guest experience. Must present a professional image at all times. Must assist the management team with coaching, counseling, and developing Team Members to maximize sales and profitability, control expenses, meet budgetary constraints, handle Guest complaints, and ensure sanitation, safety and food quality.

Essential Duties and Responsibilities

• This position requires attendance as scheduled.
• Ensure each guest receives excellent service by leading and modeling CHARM and CARE.
• Assist management team with recruiting, training, developing, and communicating through consistent daily interactions with all Team Members.
• Adhere to company policies, procedures, all state and federal wage and hour regulations, and restaurant filing responsibilities.
• Ensure all equipment is in good repair.
• Manage all processes including line checks, pull thaw, prep lists, food safety, etc.
• Verify that all food is prepared to spec with regard to portion, preparation, and plate presentation.
• Responsible for assisting the management team with the execution of new initiatives including new product and menu rollouts.
• Other responsibilities, as assigned.

Supervisory Responsibilities

Reporting to the General Manager, the Shift Leader is responsible for supervising 15–25 team members.