Shift Leader

Willow Summit Solutions; Portland (OR); On-site; USD 55,000 - 79,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Professional development

Job summary

Willow Summit Solutions in Portland, OR is seeking a Shift Leader for full-time employment. The role oversees daily operations, manages a 5-10 person team, and coordinates with departments to ensure smooth service delivery.

Ideal candidates will have IT operations experience, strong leadership and communication skills, and familiarity with HR policies. The position offers comprehensive benefits and opportunities for professional development in a collaborative, inclusive environment.

Qualifications

• Minimum 3 years of leadership or supervisory experience.
• Strong leadership and communication skills.
• Familiarity with HR policies and procedures.
• Experience in IT operations or related field.

Responsibilities

• Oversee daily operations and ensure tasks are completed efficiently.
• Manage and mentor a team of 5-10 employees.
• Coordinate with other departments to ensure seamless communication.
• Monitor and maintain inventory levels; order supplies as needed.
• Handle employee scheduling and timekeeping; ensure policy compliance.

Skills

Leadership

Communication

HR policies familiarity

IT operations knowledge

Project management tools

Tools

PM tools

Job description

Willow Summit Solutions, based in Portland, OR, seeks a Shift Leader for full-time employment. This role involves overseeing daily operations and ensuring smooth service delivery.

As a Shift Leader, you will manage team schedules, coordinate tasks, and resolve operational issues. You will also ensure compliance with company policies and procedures.

You will work closely with the IT team in Portland, OR, fostering a collaborative environment that encourages open communication and teamwork. The workplace is modern and equipped with advanced technology, including state-of-the-art hardware and software, which facilitates efficient and effective problem-solving. The office space is designed to promote productivity and comfort, with ergonomic furniture and ample natural light. The team is committed to continuous learning and improvement, with regular training sessions and access to industry sources. The collaborative environment also extends to the company's culture, which values diversity and inclusion, and encourages employees to share their unique perspectives and ideas.

The salary range for this position is between $55,000 and $78,605 per year, providing a competitive base pay that can vary depending on experience and location. In addition to the base salary, employees are offered comprehensive benefits, which include health insurance coverage that helps with medical expenses, retirement plans such as a 401(k) to save for the future, and opportunities for professional development to enhance skills and advance in the career. These benefits are designed to support the overall well-being and growth of employees within the organization.

You should have experience in IT operations or a related field. Strong leadership and communication skills are essential. Familiarity with project management tools is a plus.

Responsibilities

• Oversee daily operations and ensure all tasks are completed efficiently and effectively.
• Manage and mentor a team of 5-10 employees, providing guidance and support.
• Coordinate with other departments to ensure seamless communication and collaboration.
• Monitor and maintain inventory levels, ordering supplies as needed.
• Handle employee scheduling and timekeeping, ensuring compliance with company policies.
• Minimum of 3 years of experience in a leadership or supervisory role.
• Proven track record of managing teams and driving productivity.
• Strong communication and interpersonal skills.
• Familiarity with HR policies and procedures.
• Ability to work well under pressure and manage multiple tasks simultaneously.

Applications are due by November 23, 2026, and will be reviewed on a rolling basis.

Willow Summit is an equal opportunity employer and welcomes applications from all qualified candidates, regardless of their background or identity.