Shift Leader

Burger King; Pensacola (FL); On-site; USD 17,000 - 21,000; Full time

Job summary

Burger King in Pensacola, FL is hiring a Shift Leader to guide daily operations, drive guest satisfaction, and support the Restaurant General Manager.

This role focuses on profitability, people development, and adhering to brand standards while directing a team of front-line Team Members on busy shifts. Availability evenings, weekends, and holidays is required.

Strong communication and coaching skills help elevate performance and ensure fast, friendly service.

Qualifications

• Must be at least 18 years old with a HS diploma or GED.
• 1–2 years of quick-service restaurant experience preferred.
• Demonstrated understanding of guest service principles.

Responsibilities

• Follows cash control and security procedures, including safe counting.
• Maintains inventory and receives truck orders.
• Motivates and directs Team Members to exceed guest expectations.
• Coaches Team Members to raise performance and standards.
• Directs shift operations to meet speed-of-service goals and brand standards.
• Performs Team Member duties when necessary.

Skills

Guest service principles

Team leadership

Coaching and feedback

Shift supervision

Education

High school diploma or GED

Two years of college (preferred)

Job description

Now Hiring: Shift LeaderLocation: Pensacola, FLPosition OverviewThe Shift Leader is the shift leader of the restaurant, focused on delivering sales and profit results through profitability, guest experience, people development, and operations. The Shift Leader supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service, and people. The Shift Leader operates under the direction of the RGM and directly manages a shift of Team Members.SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIESPROFITABILITYFollows all cash control and security procedures (e.g., safe counting, cash drawers).Maintains inventory by performing daily and weekly inventory inspections.Receives inventory truck orders.GUESTMotivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings.PEOPLEProvides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performance.OPERATIONSSets an example for Team Members by working hard to implement the shift plan and drive operational results.Directs efficient and accurate preparation and sale of products for prompt delivery within established speed-of-service guidelines.Motivates Team Members during shifts at each of the workstations.Reviews restaurant results to identify successes and areas for improvement.Ensures that the restaurant upholds all operational and brand standards.Performs the duties of a Team Member when necessary.QUALIFICATIONS AND SKILLSMust be at least eighteen (18) years of age.High school diploma or GED required; two (2) years of college preferred.One (1) to two (2) years of previous quick-service restaurant experience.Demonstrated understanding of guest service principles.Available to work evenings, weekends, and holidays.Ability to work long and/or irregular shifts as needed for the proper functioning of the restaurant.Apply Today!