Shift Manager

Ontario Trillium Foundation; Ashburnham (MA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Earned PTO

Flexible scheduling

Paid training and development

Employee discounts on all your Dunkin’

Opportunities for continued growth

Job summary

Dunkin' in the United States is seeking a Shift Manager who will be the go-to person on shift, leading the team and delivering exceptional guest service.

You will handle food prep, inventory, cash handling, and daily operations while upholding safety, cleanliness, and brand standards. You’ll coach crew members and step in for the manager when needed. This role requires a positive attitude and flexibility to work mornings, evenings, weekends, and holidays.

Qualifications

• Experience in food service or retail leadership is a plus.
• Strong communication skills and positive attitude.
• Ability to multitask and stay composed under pressure.
• Willingness to work flexible hours including mornings, evenings, weekends, and holidays.
• Team-focused mindset with passion for coffee and customer service.

Responsibilities

• Lead by example and support your team in delivering top-notch guest service.
• Keep operations running smoothly – food prep, inventory, and cash handling.
• Train and coach crew members to be their best.
• Ensure the store stays clean, safe, and welcoming by upholding standards.
• Step in for the manager when needed and assist in key decisions.

Skills

Leadership

Communication

Multitasking

Flexible hours

Guest service

Job description

Why Dunkin’?
America runs on Dunkin’, and so do our teams! We’re seeking motivated, energetic, and reliable individuals to join our team asShift Managers. This is your opportunity to lead the way - ignite teams, wow guests, and level up your career!

Perks & Benefits:

• Earned PTO

• Flexible scheduling

• Paid training and development

• Employee discounts on all your Dunkin’ favorites

• Opportunities for continued growth

What You’ll Do:
As a Shift Manager, you’ll be the go-to person during your shift, helping to:

• Lead by example and support your team in delivering top-notch guest service

• Keep operations running smoothly - prepping food, managing inventory, or handling cash

• Train and coach crew members to be their best

• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards

• Step in for the manager when needed, help make key decisions

What You Bring to the Table:

• Previous experience in food service or retail (leadership experience is a plus!)

• A positive attitude and strong communication skills

• Ability to multitask and stay cool under pressure

• Willingness to work flexible hours, including early mornings, evenings, weekends, and holidays

• A team-first mindset and a passion for great coffee and customer service