Shift Leader

Insomnia Cookies; Oshkosh (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a vibrant team as a Shift Leader at a popular bakery where you will lead operations during your shifts. This role emphasizes exceptional customer service, team accountability, and a fun working environment. With a focus on training and mentorship, you will have opportunities for growth and promotion within a rapidly expanding company. If you are passionate about delivering quality products and leading by example, this is the perfect opportunity for you to shine in a dynamic setting.

Benefits

Excellent training & mentorship

Job stability

Growth and promotion opportunities

Fun team environment

Qualifications

• 1+ years in customer service roles with a focus on leadership.
• Experience with Point of Sales systems is required.

Responsibilities

• Provide exceptional customer service and maintain operational efficiency.
• Support store leadership and assist in training team members.
• Ensure a safe and clean working environment.

Skills

Customer Service

Point of Sales Systems

Communication Skills

Time Management

Leadership

Detail Focused

Job description

As aShift Leader at ourUniv of Wisconsin-Oshkosh store located at547 High Ave, Oshkosh WI 54601, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers - it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

*Excellent training & mentorship

*Job stability with a rapidly growing and reputable company

*Achievable growth/promotion opportunities

*You get to work in a fun, exciting team environment

WHAT WILL I DO AS A SHIFT LEADER?

*Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries

*Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members

*Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices

*Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

*At least 1 year of working experience in a customer service focused role

*Point of Sales systems experience

*Outstanding communication, time management, and people skills

*Detail focused and results-oriented

*Ability to lead-by-example and motivate others

*Ability to lift up to 40 lbs.

*Legally eligible to work in the United States

*Must be 18 years or older to be employed

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