Shift Lead

Insomnia Cookies; Blacksburg (VA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid vacation and sick time off

Pet insurance

Job stability

Growth/promotion opportunities

Job summary

A leading bakery chain in Blacksburg is looking for a Shift Leader to manage shifts, provide excellent customer service, and support staff. Ideal candidates have at least 1 year of experience in customer service, can effectively manage operations, and uphold company standards. Join a fun and dynamic team environment with growth opportunities.

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.

Responsibilities

• Provide incredible customer service and quality products.
• Support store leadership during your shift.
• Manage cash handling and deposits.

Skills

Customer service experience

Point of Sales systems experience

Outstanding communication skills

Time management skills

Detail focused

Ability to lead-by-example

Job description

As aShift Leader at ourBlacksburg store located at620 N Main St, Blacksburg VA 24060, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers - it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

* Paid vacation and sick time off

* Pet insurance for your furry loved ones

* Job stability with a rapidly growing and reputable company

* Achievable growth/promotion opportunities

* You get to work in a fun, exciting team environment

WHAT WILL I DO AS A SHIFT LEADER?

* Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries

* Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members

* Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices

* Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

* At least 1 year of working experience in a customer service focused role

* Point of Sales systems experience

* Outstanding communication, time management, and people skills

* Detail focused and results-oriented

* Ability to lead-by-example and motivate others

* Ability to lift up to 40 lbs.

* Legally eligible to work in the United States

* Must be 18 years or older to be employed

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